Safety equipment and industrial facility

Health, Safety, Environment
& Quality

Our foremost priority is to secure the safety and health of employees, contractors and visitors, with no accidents, no harm to people, and no damage to the environment.

0 Lost Time Injuries (Target)
0 Man-Hours (2021)
0 HSE Training Completion

Good Health, Safety, Environment & Quality Performance is Critical to Our Success

We are committed to our goals of no accidents, no harm to people, no damage to the environment and total customer satisfaction.

Secure the safety and health of employees, contractors and visitors
Ensure the safety of our plants and assets
Minimise the impact our operations have on the environment
Improve the quality of our products and services to meet customer requirements
Our HSEQ Framework

HSEQ Pillars

Click on each pillar to explore our commitments and performance

Health & Occupational Hygiene

Qazaq Refinery prioritizes employee and contractor health and safety, fostering a proactive health culture inside the organization.

0% Medical Surveillance
24/7 On-site Medical Team
0+ Health Screenings/Year
Health team

Industrial Safety & HSE Leadership

All incidents are investigated, their causes recognized, and remedial action plans developed.

0 Lost Time Events (2022)
0M+ Man-Hours (2021)
0% Incidents Investigated
Safety inspection

Environmental Protection

Protecting people and the environment is one of our core values.

  • Minimizing emissions
  • Increasing operational safety
  • Continuous improvement
  • Water resource management
  • Waste management
ISO 14001 Certified Environmental Monitoring Program
Environmental monitoring

Quality Management

Our efforts focus on improving product and service quality to ensure total customer satisfaction.

  • Total customer satisfaction
  • Continuous product improvement
  • International standards compliance
  • Rigorous testing & control
ISO 9001 Certified API Monogram
Quality laboratory
Our Safety Framework

HSE Rules & Guidelines

The safety program started in 2021 and was extended in 2023. Our Guidelines establish the key safety criteria based on international best practices.

Hazard Identification Program

Fully implemented at Qazaq Refinery and Contractors. Any employee can report hazardous issues, comment on safe or dangerous behavior, and make suggestions for HSE development.

Safety Critical Elements

Devices, equipment, or systems required to keep process conditions within safe operating limits or prevent process failure.

Risk-Based Maintenance

The impact of equipment failure on related risk establishes the optimum maintenance strategy versus equipment criticality.

Contractor HSE Performance

Contractor HSE Performance Process distributed to all Contract Owners to ensure consistent safety standards across all operations.

Performance Metrics

Incident Management & Statistics

In accordance with our HSE protocols, all incidences are investigated, their causes recognized, and remedial action plans developed.

Lost Time Events

2

Lost time events involving Qazaq Refinery employees and contractors in 2022

50% reduction from previous year

Man-Hours Worked

123M+

Total man-hours worked by employees and contractors in 2021

Industry-leading safety performance

Incident Investigation

100%

All incidences investigated with root cause analysis

Remedial action plans implemented

HSE Training

100%

Employee HSE training completion rate

Rigorous international standards
Creating Awareness

HSE Leadership, Communication & Awareness

Daily Safety Notifications

Every day when employees log in, a pop-up window with a safety notification from the QHSE department displays on their screens.

Monthly QHSE Reports

Prepared and given to all company employees to communicate HSE Performance.

HSE Posters

Printed and placed in all visible locations throughout facilities.

Contractor HSE Performance Process

Distributed to all Contract Owners and C&P to ensure consistent safety standards.

HSE leadership team

Ethical Conduct

"No quality is more important to us than integrity."

We are committed to pursuing our business with integrity and to see to it that our employees and representatives live up to the highest possible standards. Our business dealings shall be conducted with openness and honesty according to the rule of law.

  • Respect for dignity and rights of individuals
  • Recognition on merit regardless of social or cultural differences

Employees

Everyone who works for us contributes to our success and to creating a distinctive company.

  • Stimulating and rewarding work environment
  • Mutual trust and co-operation
  • Performance-based compensation
  • Training and development initiatives
  • Healthy work-life balance

Relationships

Long-term relationships founded on trust and mutual advantage are vital to our business success.

  • Creating mutual advantage in all relationships
  • Fostering understanding between parties
  • Building sustainable relationships
  • High performance standards and openness

Risk Management

To be a highly successful business unit entails sound control processes and judicious risk management.

  • Reliable, effective internal controls
  • Identify, mitigate and manage risks
  • Proper corporate governance

Hazard Identification Program

Fully implemented at Qazaq Refinery and Contractors

Report hazardous issues in the workplace
Comment on safe or dangerous employee behavior
Make suggestions for HSE development

Via this program, any employee can contribute to our safety culture.

Committed to Excellence in HSEQ

Learn more about our safety policies and quality standards.